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Shipping & returns

Shipping Method:

We use Sicepat for all domestic addresses and TNT for international orders.

 

Days of Delivery:

Domestic: 3-5 working days after payment is received and confirmed.

International: 5-15 working days after payment is received and confirmed.

 

Shipping Fee:

Delivery is free for orders above Rp. 500,000,- for all domestic orders.

Fees will be charged based on the weight of the package with a minimum weight of 1 kilogram.  If the weight exceeds 1 kilogram, an additional 1-kilogram of fees will be added even though the excess weight is less.

 

Shipping Regulations:

We are sorry that we are unable to compensate package loss after the courier has delivered the order to the correct address.

We are also unable to compensate for failure of delivery due to incomplete, misspelled, or no-recipient addresses.

 

Tracking Shipment:

You will receive an email informing your tracking information.  You may also find this information by logging into your account.

 

Return & Exhange:

You have up to 14 days to return and exchange your purchase.

However, we can only offer size exchanges and products with manufacturing faults at no charge subject to stock availability.

 

How to process return & exchange:

  1. Log in to you account and select the order no. you want to return
  2. You will receive an email confirmation with return instructions
  3. Please send the package with return confirmation slip to:

 

 PT. Apparelindo Mitra Andalan

Jl. Permata Hijau Raya Blk AA no. 1, Permata Hijau

Jakarta 12210, Indonesia

 

 

 

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