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How long will my package arrive?
It will usually take 3-5 working days to reach you once we receive your order.
For international orders, please allow 5-15 days.

What should I do if there is a problem with my package?
Please refer to our SHIPPING & RETURN policy or email us at

How long will the exchange process take?
Once we receive your return, you will be notified by email and it will take up to 5 working days to process the exchange.

How can I measure my size?
Click here to see our SIZE GUIDE

Am I able to try on the clothes before purchase?
You may try our collection first-hand at all our counters. Click here for STOCKIST

Can I cancel my order?
Once submitted, you cannot cancel your order. However, we will be pleased to process an exchange. Click here to view exchange process SHIPPING & RETURN

Why is my order cancelled?
Time limit for payment is 48 hours after order has been submitted. If payment is not made within the time limit, your order will be cancelled automatically.

Refer A Friend

Treat your friend with a 20% discount for their first purchase at ZOE label.
Once they purchased you can also get a 20% discount for your next order. Yay!
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